JOB OFFER: TECHNICAL SUPPORT AND PRODUCT SPECIALIST

October 21st, 2021 16:41
JOB OFFER: TECHNICAL SUPPORT AND PRODUCT SPECIALIST

JOB OFFER: TECHNICAL SUPPORT AND PRODUCT SPECIALIST

 
 

Spordle is looking for a technical support and product specialist with an interest in sports, leisure, entertainment and events.

 

Under the supervision of the Customer Experience Manager, the employee will respond to customer support requests that are forwarded to our support center via telephone, email or our ticketing system and will conduct in-person training as well as via webinar.

 

This position is to support solutions related to leagues, tournaments, associations (result entries, statistics and rankings, team members and workbooks, stakeholder assignments, and schedule creation) of all Spordle platforms, but the employee will specifically be assigned to the team that will support and train Spordle Id and complementary modules (Spordle Play, Plan & Site) across Canada.

 

Roles and Responsibilities

  • Respond professionally to phone calls and emails;
  • Resolve requests and establish a good relationship with Spordle customers;
  • Document and track incidents on a daily basis;
  • Analyze, resolve and document customer requests;
  • Work with all customer experience members and other departments;
  • Support customers in their requests and direct them to our online documentation centre;
  • Maintain and promote a positive attitude while meeting productivity goals;
  • Contribute to the continuous improvement of the knowledge base by reporting missing items, etc.;

 

Education and experience

  • DEP in computer support, computer science engineering or other equivalent secondary school diploma or CEGEP;
  • Experience of at least 12-18 months in a call centre and/or Level 1 technical support;
  • Relevant experience using existing digital platforms in soccer, hockey and/or baseball is an asset;
  • Any combination of training and equivalent experience will be considered;

 

Competencies

  • Fluency in English and French (written and spoken);
  • Results-based customer focus;
  • Ability to work as a team;
  • Effective communication skills;
  • Ability to multi-task, plan and organize;
  • Experience and working knowledge of Microsoft Office (Word, Excel, etc.), Jira, Confluence;
  • Ability to learn and adapt to new software;

 

What Spordle can offer you

You will be joining an organization that works in the field of sports and entertainment technology. You will be part of an inclusive team that supports you and shares common values, including a fundamental respect for everyone.

Working at Spordle means being part of a dynamic team that evolves every day. Priority is given to employee development. Schedules are flexible and there is always room for new ideas, whether they are business-related or technical.

CONDITIONS:

Salary: To be discussed during the interview

Vacation: To be discussed during the interview

Travel/Travel: None

Group insurance: Spordle offers its employees group insurance from the “Fédération des Chambres de Commerce du Québec”. Spordle covers 25% of the costs while employees pay 75%. It is only possible to opt out if the employee is covered by his or her spouse’s plan. Proof of coverage must be sent to the Chamber of Commerce.

Spoken and written languages: French and English

In-office/Work from home: To be discussed with immediate supervisor

Annual Training: To be discussed with immediate supervisor

Membership/Professional Association: To be discussed with immediate supervisor

Type of employment: Permanent, full-time, (Intersection of autoroutes 15/640), schedule varying between 9: a.m. and 10 p.m

Expected Start Date: As soon as possible (or as appropriate)

 

We invite you to share with your friends and family or to submit your application immediately by sending your resume to talent@spordle.com.