As a growing company, Spordle is looking for a Technical Support Agent Level 1 of Spordle solutions to provide unparalleled customer service to our clients specializing in sports, leisure, entertainment and events. The level 1 Technical Support Agent will respond to customer support requests that are transmitted to our support center via telephone, email or our ticketing system and will also give out training sessions, be it in person or via webinar.

This position consists of supporting the various solutions used by leagues, tournaments and associations (data entry, statistics and rankings, team management, schedules, etc.)

ROLES AND RESPONSIBILITIES:
• Respond to phone calls and emails with professionalism;
• Resolving requests and establishing a good relationship with Spordle customers;
• Document and monitor incidents on a daily basis;
• Analyzing customer requests, resolving the situation and documenting them;
• Working in concert with the Technical Operations Manager;
• Support customers in their requests and direct them to our center online documentation;
• Maintain and promote a positive attitude while meeting the objectives of productivity ;
• Participate in the continuous improvement of the knowledge base by reporting articles missing, etc. ;
• Work in collaboration with the Customer Service Training Agent to document recurring cases;
• Produce weekly statistical reports of technical support requests by solution.

EDUCATION AND EXPERIENCE
• Experience with the following platforms:
o Spordle One, Uni or Plex
o TSI (Pts Ligue, Pts Cal, Pts Tournoi, Pts ref)
• DEP in IT support, IT technique or any other diploma in vocational secondary or equivalent CEGEP, or equivalent experience in a related field;
• Any combination of training and equivalent experience will be considered.

SKILLS
• Fluent in English and French (written and spoken);
• Knowledge of the industry and its components;
• Customer orientation focused on results;
• Ability to work in a team;
• Effective communication skills;
• Ability to multitask, plan and organize;
• Experience and practical knowledge of Microsoft Office (Word, Excel, etc.), Jira, Confluence;
• Ability to learn and adapt to new software. STRENGTHS

ASSETS
• Experience in a software development company;
• Experience working with CMS systems (WordPress, etc.) and HTML, CSS, etc.

Here's what Spordle has to offer
You will join an organization working in the technology sector in the sports and entertainment. You will be part of an inclusive team that shows support and share common values, including a fundamental respect for everyone. Working at Spordle means being part of a dynamic team that evolves every day. We put a priority on employee development. Hours are flexible and there is always room to bring new ideas, whether for the business side or the technical side.

Salary: Competitive salary according to experience
Vacation: 4%
Group insurance: Spordle offers its employees group insurance with the Chamber of Commerce of Quebec. Spordle covers 25% of costs while employees pay 75% with each pay. It is possible to opt out only if the employee is covered by his or her spouse's plan. Proof of coverage must be sent at the Quebec Chamber of Commerce.
Languages (spoken and written): French, English
Job type: Permanent, full time

Office located on the north crown of Montreal in Boisbriand in a very accessible location (at the intersection of 15 and 640) which includes parking spaces available without fresh.

We invite you to share with those around you or submit your application immediately by sending your curriculum vitae (CV) to talent@spordle.com.

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